Customer Service

Shipping Methods

We will only arrange shipment after confirming receipt of payment. We only accept shipments using our designated courier services. By making payment, the customer agrees to pay the shipping fee. Each order can only be shipped to the designated address once.

Local orders are shipped via SF Express or JD.com (prepaid shipping between mainland China, Hong Kong, and Macau). Shipping fees for overseas orders must be paid separately after checkout and may be subject to change depending on the actual shipment. If there are any changes, the customer will be responsible for the difference.

Overseas shipping generally takes longer; please be patient.

Due to different customs regulations in different regions, any applicable taxes must be handled by the recipient.

Our responsibility ends upon delivery of the goods and receipt. We are not responsible for any goods that cannot be delivered to the designated address, are lost, or are damaged after delivery. If there are any problems with delivery, you will need to negotiate directly with the Hong Kong or local post office at your own expense. We will cooperate to provide the necessary delivery receipt.

Order Shipping Time

Goods will be shipped within seven business days after order completion. Business days are based on our store's operating days, excluding Saturdays/Sundays and public holidays.

Return and Exchange Policy

All items are non-refundable and non-exchangeable. If we cancel your order, we will refund any amount paid to us without interest as soon as possible. Under no circumstances do we reserve the right to refuse or cancel an order at any time at our sole discretion without giving any reason; or refuse to provide any services, goods, and/or delivery services. Our store reserves the right of final decision.